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Weekly SOP Quiz

AI-powered weekly quizzes generated from your SOPs.
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Created by Rahul Luitel

Foodmandu Quiz Admin
This Week
2026 W17
Submissions
1
Questions
10
Team Completion
1
Avg Time
274s

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📋 Questions Preview 10 questions
Question 1 · One Mart
What is the objective of the One Mart V2 SOP?
B To handle customer orders from regional restaurants
C To establish a standardized procedure for handling rider early leave requests
A To ensure fast and controlled execution of orders
D To outline the process for updating coupon codes
✓ Answer: A
Question 2 · Internal SOP
What should the agent do if the payment is deducted from the customer's account but not received by Foodmandu?
D Ignore the issue and proceed with the order
B Request the customer to repay the amount using an alternative payment method
C Mark the order as completed
A Inform the customer that the payment will be reversed
✓ Answer: A
Question 3 · Internal SOP
What is the purpose of the Order Placement & Assignment Criteria for Rider Food Orders SOP?
B To handle restaurant orders in OM2
C To establish a standardized procedure for handling rider early leave requests
A To prevent misuse of the rider incentive policy
D To outline the process for updating coupon codes
✓ Answer: A
Question 4 · Internal SOP
What should the CSR Team do if a rider becomes unreachable and checkout is required?
A Inform the Fleet CS Incharge group before performing the checkout
B Check out the rider without informing the Fleet CS Incharge group
C Request the rider to contact the Fleet CS Incharge group
D Ignore the issue and proceed with the order
✓ Answer: A
Question 5 · Internal SOP
What is the purpose of the Sub-Order Creation & Fine Deduction Process SOP?
D To prevent misuse of the rider incentive policy
A To outline the process for creating sub-orders and deducting fines from riders
C To establish a standardized procedure for handling rider early leave requests
B To handle customer orders from regional restaurants
✓ Answer: A
Question 6 · Order Placement
What should the agent do if a 'SYNC Failed' message appears while placing an order in KFC?
B Send a screenshot to the KFC team immediately
C Cancel the order and inform the customer
A Retry the SYNC button again
D Proceed with the order without retrying the SYNC button
✓ Answer: A
Question 7 · Order Placement
What is the purpose of the Handling Restaurant Orders in OM2 SOP?
D To handle customer orders from regional restaurants
A To outline the process for handling restaurant orders in OM2
C To establish a standardized procedure for handling rider early leave requests
B To prevent misuse of the rider incentive policy
✓ Answer: A
Question 8 · Order Placement
What should the CSR do if a restaurant initiates a cancellation of an order?
D Ignore the cancellation and proceed with the order
A Contact the restaurant to inquire about the reason for cancellation
C Cancel the order without contacting the restaurant
B Inform the customer about the cancellation and proceed with the order
✓ Answer: A
Question 9 · Order Placement
What is the purpose of the Reorder Guidelines SOP?
A To outline the process for reordering items due to unavailability or missing items
C To establish a standardized procedure for handling rider early leave requests
B To prevent misuse of the rider incentive policy
D To handle customer orders from regional restaurants
✓ Answer: A
Question 10 · Internal SOP
What should the agent do if a customer requests a different coupon code?
B Inform the customer that the coupon code cannot be changed
C Request the customer to contact the CSR Team
A Update the coupon code according to the SOP
D Ignore the customer's request and proceed with the order
✓ Answer: A
Team Submissions
Name Submitted At Time Taken Status Answers
sharad 4/23/2026, 5:26:27 PM 04:34 On time
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